Refund policy

At Meadow Tails, we want both you and your furry friend to love every purchase. 🐾 If you're not completely satisfied with your order, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Used, damaged, or altered products

3. Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

4. Exchanges

We only replace items if they arrive damaged, defective, or if you receive the wrong product. If you need an exchange, please contact us so we can arrange a replacement.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In such cases, Meadow Tails will cover the return shipping costs.

6. How to Start a Return

To begin a return, please visit our Contact Us page and submit the contact form with your order number and a brief explanation of the reason for your return.

Our customer support team will review your request and guide you through the return process with further instructions.

We’re always here to make sure you and your furry companion have the best shopping experience possible. 🐾